Terms and Conditions

Applicable governing laws

These Terms are governed by the laws of India, subject to the “Governing law and jurisdiction” clause below.

Cross-border service disclaimer

• Our courses may reference US healthcare delivery models, workflows, coding/billing concepts, compliance principles, or collaboration expectations.
• Any US-related content is provided for education and operational understanding only and may not be directly applicable in India or any other jurisdiction.
• You remain responsible for complying with your local laws, professional regulations, and licensure requirements.

Independent educational platform status

• We are an independent educational platform and do not represent affiliation with any government authority unless expressly stated.
• Nothing on the platform should be interpreted as endorsement by regulators, councils, boards, or licensing bodies.

No medical practice representation

• Telehealth School India provides education and enablement services; we do not provide patient care through this platform.
• We do not represent that any course completion grants the right to practice medicine, prescribe, diagnose, treat, or establish a doctor–patient relationship.

Definitions of key terms

Interpretation rules

• Headings are for convenience only and do not affect interpretation.
• “Including” means “including without limitation”.
• Singular includes plural and vice versa.
• References to “you” include any person acting on your behalf or under your account (as applicable).

Headings & construction

If any ambiguity arises, these Terms will be interpreted to give effect to their purpose: protecting learners, protecting the Platform and IP, and setting clear scope boundaries for education-only Services.

Binding agreement

By accessing the Platform, creating an account, enrolling in a course, making a payment, or using any Services, you agree to be bound by these Terms.

Electronic acceptance

Your acceptance may be captured electronically (e.g., checkbox consent, click-to-accept, or continued use of the Platform).

Eligibility criteria & age restrictions

• You must be legally capable of entering into contracts under Indian law.
• If you are under 18, you may use the Services only with consent and supervision of a parent or legal guardian.
• You represent that any information provided by you is accurate and not misleading.

Authority to contract

If you enroll on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Modification of terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date. Continued use of the Services after changes constitutes acceptance of the updated Terms.

Local law compliance, conflict of laws & severability

• You are responsible for complying with all applicable local laws.
• If any provision is held unenforceable, the remaining provisions remain in effect.

Account creation requirements

• You may need to create an account to access paid content, assessments, cohorts, or certifications.
• You must provide accurate, current, and complete registration information.
• You must update your account information promptly if it changes.

KYC / identity verification

• For certain Services (including certification, compliance readiness, or cross-border enablement), we may request identity verification documents.
• You agree to provide authentic documents and allow verification checks, where required.
• We may refuse, suspend, or terminate Services if verification is incomplete or information appears inaccurate.

Account security responsibilities

• You are responsible for maintaining the confidentiality of your password and access credentials.
• You must promptly notify us of any suspected unauthorized access, compromise, or misuse of your account.
• You must not share your password or allow others to access paid content under your account.

Suspension, termination & multiple accounts

• We may suspend or terminate access for violation of these Terms, non-payment, fraud risk, abuse, piracy, or security threats.
• We may restrict multiple accounts created to circumvent pricing, access rules, or enforcement actions.
• Business accounts may have different administrative controls and user permissions.

Course access model

• Access may be provided via cohort-based schedules, time-limited access, or a combination of both.
• If a course includes live sessions, schedules may change due to instructor availability, holidays, or operational needs.
• We may provide recordings where feasible; however, availability is not guaranteed for every session.

Subscription vs one-time purchase

Some offerings may be sold as a one-time purchase, while other Services (if introduced) may be subscription-based. Your checkout page or invoice will indicate the applicable model.

Lifetime access disclaimer

Unless explicitly stated in writing at the time of purchase, we do not promise “lifetime access”. Access may be limited by license terms, platform upgrades, compliance changes, or third-party tool availability.

Course modifications, instructor replacement & content updates

• We may update course content to improve quality, update best practices, or address regulatory/market changes.
• We may replace instructors/facilitators with suitably qualified professionals.
• We may re-sequence modules, update templates, and refresh toolkits without prior notice.

Platform downtime & beta features

• We aim for high availability, but downtime may occur due to maintenance, upgrades, or events beyond our control.
• Some features may be released as “beta”; beta features may be modified, paused, or discontinued.

Third-party tools integration

• Some Services may integrate third-party tools (e.g., video conferencing, payments, analytics, or learning tools).
• Third-party providers may have their own terms and privacy policies; your use may be subject to those terms.

Certification eligibility

• Certification (if offered) may require completion of assignments, attendance, assessments, integrity checks, or identity verification.
• Certification indicates course completion criteria only and is not a professional license or legal authorization.

Course fees disclosure

• Course fees are displayed on the Platform, landing pages, or checkout pages and may be updated from time to time.
• Promotional prices, discounts, or coupons are valid only for the stated duration and conditions.

GST & tax treatment

• Where applicable, GST/taxes may be included in the listed price or added at checkout, as shown in your invoice/receipt.
• You are responsible for any taxes, duties, or charges imposed by your bank or payment provider.

International payment handling & currency conversion risk

• If you pay using international cards or cross-border rails, your bank may apply exchange rates, FX markups, or international transaction fees.
• Displayed INR conversions (if any) are estimates and may vary from bank settlement rates.

Payment processor usage

• Payments may be processed by third-party processors; you agree to comply with processor requirements.
• We are not responsible for delays, declines, or failures caused by banks, processors, or networks.

Invoice generation & billing errors

• Invoices/receipts may be issued electronically to your registered email.
• If you believe a billing error occurred, you must notify us promptly with payment reference details.

Refund policy (summary)

• Refund eligibility (if any) depends on the specific course plan, cohort start status, content access, and published checkout terms.
• Some items may be non-refundable, including but not limited to: consumed services, delivered digital content, processing fees, or third-party charges.
• Where refunds are approved, refunds are processed to the original payment method where feasible.

Chargeback policy

• You agree not to initiate chargebacks without first contacting our support team to attempt resolution.
• We may suspend account access during chargeback investigation and may terminate accounts for abusive or fraudulent chargebacks.
• You agree to provide reasonable documentation if a dispute arises (e.g., transaction references, emails, access logs).

Platform ownership & course material copyright

The Platform, Services, and all Digital Content are owned by Telehealth School / SFCA Organization or its licensors and are protected by applicable intellectual property laws.

License to learners

• We grant you a limited, non-exclusive, non-transferable, revocable license to access Digital Content solely for your personal learning purposes.
• This license does not grant you ownership of any Digital Content or intellectual property.

Prohibited copying & sharing

• No unauthorized copying, redistribution, public posting, or sharing of course materials.
• No screen recording or recording of live sessions unless explicitly permitted in writing.
• No resale, sublicensing, or commercialization of any course content.
• No creation of derivative works based on our Digital Content, templates, or toolkits.

User-generated content (UGC) license

• If you submit assignments, feedback, comments, or suggestions, you grant us a limited license to use them for operating and improving the Services.
• We will not publish your personal data in marketing without consent, except where you explicitly provide a testimonial release.

Lawful use requirement

• You must use the Platform only for lawful purposes and in compliance with applicable regulations and professional ethics.

Prohibited activities

• No account sharing, credential sharing, or unauthorized access.
• No piracy, content scraping, reverse engineering, or circumvention of access controls.
• No automated scraping, bots, or abusive traffic that may degrade platform performance.
• No malware, harmful code, phishing, or attempts to compromise Platform security.
• No harassment, hate speech, threats, defamation, or abusive conduct toward staff, instructors, or learners.

Healthcare compliance obligation

• You must not use the Platform to request or deliver clinical advice to real patients.
• Case discussions must be educational and should avoid sharing identifiable patient data.
• You are responsible for compliance with any professional confidentiality duties applicable to you.

Educational purpose only

The Services are provided for educational and informational purposes only and do not constitute medical advice, diagnosis, treatment, or clinical supervision.

No doctor–patient relationship

Use of the Platform does not create a doctor–patient relationship between you and Telehealth School India, SFCA Organization, instructors, or staff.

Regulatory compliance responsibility

• You are solely responsible for complying with laws, regulations, and professional requirements applicable to your practice and location.
• Any telehealth delivery must comply with local standards of care, professional conduct rules, and privacy obligations.

Certification is not a license

Any certification or certificate of completion (if issued) is not a professional license and does not authorize you to practice medicine or any regulated profession.

Employment, earnings & outcomes disclaimer

• We do not guarantee job placement, contracts, income, patient volume, or business results.
• Any examples, projections, or illustrations are for educational purposes and may not reflect real outcomes.

Continuing education & accreditation disclosure

Unless explicitly stated, our courses are not represented as government-accredited degrees. If a program is aligned to any external standard or credential, that scope will be described in writing on the relevant course page.

Data collection disclosure

• We may collect registration data (name, email, phone), course activity, device/browser information, and payment confirmations.
• Where required, we may collect KYC/identity verification documents for certification integrity or compliance readiness.

Use of personal information

• To provide and improve Services, manage enrollments, deliver content, and communicate important updates.
• To prevent fraud, enforce Terms, and maintain Platform security.
• To process payments and issue invoices/receipts where applicable.

Consent and withdrawal (where applicable)

Where processing is based on consent, consent should be free, specific, informed, unconditional and unambiguous, and you may have the right to withdraw consent with comparable ease. [web:96]

Cookies

• We may use cookies or similar technologies for login sessions, preference storage, analytics, and performance improvements.
• You can control cookies via your browser settings; disabling cookies may affect platform functionality.

Data storage location

Platform data may be stored on servers located in India or other jurisdictions depending on our service providers and infrastructure decisions.

Third-party sharing

• We may share limited data with vendors who help us deliver Services (e.g., hosting, email delivery, analytics, learning tools, and payment processors).
• We do not sell personal information as a business model.

Data retention policy

• We retain personal data only as long as necessary for the purposes described in these Terms, compliance requirements, dispute handling, and legitimate business needs.
• We may retain certain records to comply with legal, accounting, and audit requirements.

Security measures

• We apply reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access and misuse.
• No system can be guaranteed 100% secure; you agree to use the Platform at your own risk.

User rights under Indian law

• You may request access, correction, or deletion of certain personal information, subject to legal and operational limits.
• Requests can be made by emailing info@india.telehealth.school.

International data transfers

Where cross-border transfers occur (e.g., global cloud providers), we take reasonable steps to ensure appropriate safeguards.

Breach notification procedure

If a security incident materially affects user data, we will take reasonable steps to investigate, mitigate, and notify affected users where required.

Please also refer to the Platform’s Privacy Policy (if published separately). In case of conflict, the Privacy Policy will govern privacy-specific terms.

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or successor as part of restructuring or business transfer.

Waiver

Failure to enforce any provision is not a waiver of our right to enforce it later.

Entire agreement

These Terms, along with any policies referenced at checkout or on the Platform (and any written addenda), constitute the entire agreement between you and Telehealth School India regarding the Services.

Governing law & jurisdiction

These Terms are governed by the laws of India. Courts having jurisdiction over the geographic address stated in the disclosures section shall have jurisdiction, unless otherwise required by applicable law.